Billing FAQ

Refunds

Can I get a refund? Yes. If you cancel within 14 days of your first paid charge (or within 14 days of an upgrade), contact support for a full refund. After 14 days, annual plans are prorated; monthly plans are not refunded for the current period.Do add-on purchases get refunded? Add-ons (Trip Analysis, Portfolio Audit, Status Run Planner) are non-refundable once the analysis has been delivered. If the analysis failed to run, you'll get an automatic refund.

Proration

How does proration work on upgrades? When you upgrade mid-cycle, MileIntel calculates the unused portion of your current plan and credits it toward the new plan's price. You only pay the difference.What about downgrades? Downgrades take effect at the end of your billing period. No proration needed — you keep your current plan until renewal.

Failed Payments

What happens if my card is declined? MileIntel retries the charge up to 3 times over 7 days. You'll receive email notifications at each retry. If all retries fail, your account reverts to the Traveler (free) tier. Update your card to restore paid access instantly.

Invoices & Receipts

Where do I find invoices? Go to Settings > Plan & Billing > Billing History. Every charge is listed with a downloadable PDF invoice.Do invoices include tax? MileIntel charges are exclusive of tax. Applicable sales tax or VAT is calculated at checkout based on your billing address.

Tips

1. Keep your billing email up to date — that's where payment failure warnings and invoices are sent.