Disruption Handling

Overview

Flights get delayed. Flights get cancelled. When it happens, the Disruption tab in TCC becomes your command post. MileIntel detects the disruption, alerts you, and surfaces everything you need — rebooking options, airline contacts, and your rights — so you can act fast instead of standing in a customer service line.

How MileIntel Detects Disruptions

MileIntel monitors airline data feeds continuously. When your flight's status changes:

• Delay of 15+ minutes — The Disruption tab activates. You receive a push notification with the new estimated time. The FlightStatusHero card updates to show the delay duration in amber.
• Delay of 60+ minutes — MileIntel escalates: rebooking alternatives are surfaced (Navigator plan and above), and airline customer service contacts are displayed.
• Cancellation — Full disruption mode. MileIntel sends an immediate alert, provides airline phone numbers and chat links, shows your rebooking options, and summarizes your passenger rights.

What the Disruption Tab Shows

Updated flight status — New departure time, delay reason (when the airline provides one), and whether the delay is still growing.Rebooking options — Alternative flights on your airline and alliance partners, ranked by departure time and loyalty impact. See the Rebooking article for details.Airline support contacts — Direct phone numbers, chat links, and Twitter/X handles for your airline's customer service. Elite status holders see dedicated support lines.Passenger rights — Based on your route (EU261 for European flights, DOT rules for US domestic), MileIntel summarizes what compensation you may be entitled to.Lounge access during delays — If a significant delay means you're stuck at the airport, MileIntel checks whether any lounge access options are available to you.

Key Details

• Disruption detection works automatically — no action required from you
• The Disruption tab only appears when there's an active disruption; otherwise it's hidden
• Delay alerts respect your notification preferences and quiet hours (though cancellations always push through)
• MileIntel tracks evolving delays — if a 30-minute delay grows to 2 hours, you get updated alerts

Tips

1. When a delay hits, check rebooking options in MileIntel before calling the airline. You'll see alternatives faster than the phone agent can look them up, and you'll know exactly what to ask for.
2. For EU261-eligible flights, document the delay time carefully. MileIntel's timeline tab logs it automatically — useful for compensation claims later.